MSP Remote Monitoring & Management

Submitted by (@config4)

Do NOT truncate event descriptions in Critical Event Report

This is a partial repeat of a popular idea posted 1 year ago:

http://ideas.gfi.com/a/dtd/Real-time-access-to-event-logs/27564-4178

 

We save all Critical Event Reports daily and would like to refer back to this archive (useful for analyzing security issues over time), but find that critical info is being cut off in the description of events on the reports.

MSP Remote Monitoring & Management

Submitted by

Patch Management client and summary reports

While we're able to view all of the patches that were installed or failed to install on a server/workstation, that report is really quite useless for our clients. We would like to be able to send a summary page that says here's the number of patches that were installed, here's the number of patches that are pending, and here's the number of patches that failed to install. We would like to generate that in a pie chart ...more »

MSP Remote Monitoring & Management

Submitted by (@johnjorgensen)

The "Executive Summary Report" must be configureble

This report is too superficial and should be configurable so that it can be adapted to a form of SLA It should be such that the limit values are shown and can be adapted to the agreements the MSP has with the customer. For example. how many patches need to be pending before Health Score for patch management are failed for a computer? As the report is right now, it is too opaque, and will often give a much worse impression ...more »

MSP Remote Monitoring & Management

Submitted by

Server Performance Monitoring History Report longer than 8 days

We need Server Performance Monitoring History Report longer than 8 days or ability to export report to PDF maybe. Currently we have to save reports in IE to mht files. Which is very tedious process. Longer reports are usefull when something goes wrong with server and you need to look back at performance in time longer than 8 days.

MSP Remote Monitoring & Management

Submitted by (@cjdavis618)

Branded example reports. (Ones that don't say ACME!)

I have found several cases where prospective clients want to see an example report from our system during the sales pitch. The problem is that with our clients that have active monitoring, the reports would be great but we cannot show that information. Showing hardware information and server names, etc is a violation of our agreements. The Dashboard and agents are branded for our company at a cost and it would be best ...more »