MSP Remote Monitoring & Management

Submitted by

Add more info for "Hacker" check rather than just # of attempts

I notice that the DSC hacker check is able to report on the number of attempts that have occurred over the past 24 hours. However, it would be nice that the hacker check would show a summary of what user name(s) caused the authentication or login failure and associate that account with the number of attempted failures Also, it would be nice to see what time the failures have occured during the day. This would be ...more »

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607 votes

MSP Remote Monitoring & Management

Submitted by (@bastiaan.van.haastrecht)

Better protection against unauthorized access

The GFI max platform is accesable from the internet. Therefore the login processing must be protected from unauthorized access. Currently there are no or limited features to protect the servers/workstations within the portal. Only a single factor authentication from the internet is considered very weak. While we are not talking about protecting a hotmail/gmail mailbox, we are protecting a huge amount of resources like ...more »

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220 votes

MSP Remote Monitoring & Management

Submitted by

Use NetFlow/SFlow/JFlow to Perform Network analysis

The feature "Active Discovery" was a great enhancement for MAX RM. Finally, the Agent starts to discover the customer's subnet, too, and you can have a deeper look into his infrastructure. This is a step towards the right direction, but there's more you could add on top of "Active Discovery". How about "Network Analysis". Please, let us have a deeper look into the customer's subnet with the possibility to collect and ...more »

Voting

57 votes

MSP Remote Monitoring & Management

Submitted by (@devincampbell)

The local agent login exposes usernames

On newer agents (9.8.5 in particular), when you run it locally, it has the username filled in already. I used the Remote Worker site installation package on a system, then ran the Agent locally and it showed the email/login for our main Agent Key username. I logged in with my credentials, then the next time I ran the Agent it had my email/login stored.

 

The username box should be blank by default.

MSP Remote Monitoring & Management

Submitted by

Trend Micro WFBS Services Antivirus Check

Add the relevant checks to correctly detect Trend Worry Free Business Security Services Antivirus. Currently the system is not checking for the correct registry keys to check for the status of this edition of the AV. Looking in the registry, the install path is located in: HKEY_LOCAL_MACHINE\SOFTWARE\Trendmicro\NSC\TmProxy The key is: InstallPath And in this instance it is pointing to (win7 pro x64): ...more »

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30 votes

MSP Remote Monitoring & Management

Submitted by

Lock down remote management console

I am concerned that the entire GFI sales and support team has full access to my remote management dashboard and although you can artificially kind of lock it down by creating a Super User and disallowing the GFI assigned user credentials to access the console I was told that realistically the only way to know if a rep turns access back on and then off again is to watch the logs. I was told that they do not have access ...more »

MSP Remote Monitoring & Management

Submitted by

simplify agent deployment by providing web link only

would be nice to have a web based link to deploy (pre or non configured) agents to a remote computer or server. instead of having to login to my dashboard remotely on the device, then download the agent to the selected device, or centrally on a server network share, then attempt to install it. by only providing the link, you could just download the agent specific to your client and site, without having also to show ...more »

Voting

29 votes