The Microsoft Windows 8 GroupPolicy service (gpsvc) does not run all the time on Windows 8 so the service check will fail often. The agent should check the OS and adapt the GroupPolicy Service check to a Windows 8 compatible way.
please include a button to make it possible to restart a misbehaving Windows service with one click. At the moment the only way to do it remotly without TakeControl is to crate an automated task for one machine only. That means of course that you have to disable the automated task management via the site. And you have to remember to reenable this at the end of the day...
Ability To "Scan Now" from the service status page
It would be awesome if we were able to search by Serial Number, Service Tag, or Device info within Asset Tracking. This would make it easier to track devices down. Thanks!
The default restart timeout on all bitdefender services currently is set on 720 minutes, meaning that when te service fails to start or crashes it takes 12 hours to restart.
It is however possible to change the services from the dashboard, however, a default value of max 60 minutes would be mucht better since there is no way to mass edit the Bitdefender services yet.
Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »
Be nice to be able to customize the Statement of Work IE the date and time field format or a place to input mileage.
On Windows 2012 Microsoft changed the windows update server to 'automatic - triggered start'. What happens is the service starts when needed and when no more work is to be done the service shuts down. The problem is that when the Windows Service Check - Windows Update is running an alarm is being generated because the service is not running. Looks like Microsoft changed the design of many services to be triggered services ...more »
I am so pleased with the integration between AutoTask and GFI thus far. Kudos to all! I would love to be able to get the service tag info that GFI has captured, and get it in the 'serial number' field in AutoTask through the PSA integration. Hope that can be added in the future.
it would be very nice if you would include the "real" (short) service name of a service that misbehaves. We need it to create an automated task to restart the service
We have had issues with horrendous conflicts between Languard in the cloud application and Microsoft automatic updates. Support has just told me that best practice is to disable the automatic update service on systems enabled for GFI patch management. The GFI cloud installer should prompt the installer to disable the automatic update service when the client is installed if the patch management service will be enabled ...more »
I think it would be a good idea for when a ticket is closed the customers have an option to provide feedback. Not back into the ticket so it re-opens it but maybe a specific link which would reference their ticket and they can give some feedback on how they found the service.