MSP Service Desk

Submitted by

GFI Max ServiceDesk Projects, Tasks, and Milestones

Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »

MSP Service Desk

Submitted by (@j.suckow)

Embedded Images preview in incoming Mail and the Knowledgebase

It would be nice to be able to embed Images to the Servicedesk

 

Currently the functionality for Mails with embedded images is that these do get attached when the Mail is converted to a Ticket.

 

In the Knowledgebase visual articles are not possible and the Images can only be Attachments.

MSP Service Desk

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Max Service Desk - SLA working hours

Allow SLA's to only apply during the customers working hours not ours. We have lots of breaches outside of these hours and we cannot resolve the issues because the user has gone home. For example we support schools which are approx. 9-3. if they raise a new ticket at 2:45 then leave it would be pointless escalating/breaching the issue at 4pm just because we cannot get hold of the users.