MSP Remote Monitoring & Management

Submitted by (@config4)

Take Control vs Licensed Team Viewer vs LogMeIn via RSS

It would be great if there were more flexible options for remote control within GFI Max. For example, we might want to license Team Viewer separately for all of our remote support needs (on the fly support, meetings/presentations), and it would be really great if we could use our own Team Viewer 7 license integrated with GFI Max instead of the bundled Take Control version of Team Viewer. It would also be nice to have ...more »

MSP Remote Monitoring & Management

Submitted by (@jasonmueller)

Reboot into Safe Mode with Networking and Take Control Enabled

LogMeIn Free has a feature where you can reboot a machine into Safe Mode with Networking and still have LogMeIn enabled after the reboot. This is SUPER handy when you need to get rid of viruses that are starting up with the computer when booting into normal mode. This command can be sent to the computer before even getting to the remote control screen through Preferences, Advanced, Reboot Options. So even when the machine ...more »

Voting

81 votes

MSP Remote Monitoring & Management

Submitted by

Dashboard access for clients

Currently, it is possible to edit a department and "enable dept view-only dashboard access" which is great when clients request remote access to their office computers from home using GFI Max. However, you can only setup one login, which defeats the purpose of auditing if the client has multiple folks remoting in with one login/password. One of the main reasons I use logmein more than GFI Max is the ability for my clients ...more »

Voting

73 votes

MSP Remote Monitoring & Management

Submitted by

additional take control password from the dashboard

Hi,

 

it would be nice if you could enter an additional password for the take control host in the Dashboard (settings for take control).

 

So the Agent would be directly available with the second password for other supportes which are using teamviewer.

 

In addition it would be good if you could see the currentyl addressed Teamviewer ID in the Summary.

MSP Remote Monitoring & Management

Submitted by (@netflo)

Prevent users from closing Team Viewer icon

It can be annoying when a user has closed the Team Viewer from their system notification tray, as this prevent us from getting on. The only ways around is to (1) reboot the machine, (2) ask the user to launch Team Viewer from the start menu or (3) hop on to the machine using VNC to launch Team Viewer. Can I suggest that you either allow us to control whether the icon can be closed or to relaunch after a short duration. ...more »

MSP Remote Monitoring & Management

Submitted by (@elementalwindx)

IMPROVE TAKE CONTROL

Take control is no where near the caliber of logmein or n-ables remote utility. It vastly needs improvement. Example: I have a server that suffers the "32% waiting on updates" load screen issue and I cannot remote into this server when this is happening. However with logmein back when it was free, I was able to remote into this server, do a force reboot, reboot into safe mode, and completely fix the issue remotely. ...more »

Voting

37 votes