MSP Remote Monitoring & Management

Submitted by

Integrate the full version of TeamViewer rather than TakeControl

1) Get rid of current Remote Support Viewer and integrate TeamViewer Quick Support (for Desktops, Servers and Mobile Devices). Being able to provided Branded AdHoc support is a great introduction for the full MSP service we can all offer customers and prospects. 2) Branding for TeamViewer, (and QuickSupport) it already exists 3) Integrate TV for Mobile devices with the new MDM solution 4) Work properly to allow clients ...more »

MSP Remote Monitoring & Management

Submitted by (@config4)

Take Control vs Licensed Team Viewer vs LogMeIn via RSS

It would be great if there were more flexible options for remote control within GFI Max. For example, we might want to license Team Viewer separately for all of our remote support needs (on the fly support, meetings/presentations), and it would be really great if we could use our own Team Viewer 7 license integrated with GFI Max instead of the bundled Take Control version of Team Viewer. It would also be nice to have ...more »

MSP Remote Monitoring & Management

Submitted by (@craig.wolynez)

Access Teamviewer Host Passwords for clients

It would be really helpful to have the Team Viewer Host passwords for the client workstations. We often have customers who need a remote control software for their own use. Team Viewer Host is already installed on their machines but we can't use it because the passwords are encrypted. This requires us to install another remote control software on the client like LogMe In which I think is a wast of resources and potentially ...more »

Voting

75 votes

MSP Remote Monitoring & Management

Submitted by

Give Remote Access status before remoting into customers desktop

Team Viewer or Max needs to have some way of telling the the support tech whether the user is actively using the Workstation before we remotely connect. For example LogMeIn Pro before remote connection gives the tech the information "The host computer keyboard and mouse have been inactive for 1 days" Can this be accomplished in Teamviewer or GFI so the technician knows whether they are taking over a machine in use or ...more »

Voting

57 votes

MSP Remote Monitoring & Management

Submitted by

Make the reconnect on teamviewer work after a remote reboot

When remotely in a computer and need to reboot it a reconnect when available window pops up (teamviewer). If you hit the reconnect and the computer comes back online it says the password is incorrect and wont connect again. This works if you are using teamviewer without the dashboard.

MSP Remote Monitoring & Management

Submitted by

additional take control password from the dashboard

Hi,

 

it would be nice if you could enter an additional password for the take control host in the Dashboard (settings for take control).

 

So the Agent would be directly available with the second password for other supportes which are using teamviewer.

 

In addition it would be good if you could see the currentyl addressed Teamviewer ID in the Summary.

MSP Remote Monitoring & Management

Submitted by

Allow unrestricted access to GFI customised teamviewer

At the moment, if you set a local password on the customized teamviewer installed by the gfi agent when you have take control enabled and want to use this to give access to someone they can only use it for 5 minutes. Probably not very well explained but often I would like to give access to a computer to a 3rd party for various reasons and using teamviewer is not possible the way it works at the moment so I have to ...more »

MSP Remote Monitoring & Management

Submitted by (@westjones)

Automatic addition of service check for Teamviewer

If Take Control is enabled, then a Windows service check for the appropriate version of Teamviewer should be automatically added.

 

If the agent is upgraded and it includes an upgrade to Teamviewer, then the check should automatically be changed to reflect the appropriate service for that version of Teamviewer.

 

Thanks~

 

bluefish