ControlNow

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Web Protection - Reporting

Love the Web Protection feature - however without reporting it is only about 50% useful.

 

Reports are needed on a per user basis that would show, at a minimum, (a) all activity and (b) sites that were blocked. Time spent on a site as well as overall time browsing would be useful as well.

 

Not sure how you can release something without the ability to generate reports.

 

Ed

Voting

59 votes

MSP Remote Monitoring & Management

Submitted by

Client Access to Web Protection Reports

If the web protection reports part of the web protection module in RMM could be accessible by our clients via the client dashboard it would save us a lot time having to email our clients the reports. They could then monitor the reports themselves. Or perhaps if this is not possible, GFI could provide a way to automate the sending of the web protection reports on a daily/weekly/monthly basis to our clients.

Voting

56 votes

MSP Remote Monitoring & Management

Submitted by

Anti-virus, Anti-malware, Web Protection Mobile Devices Please

I have 100's of customers who want to purchase right now Anti-virus, Anti-malware, Web Protection on Mobile Devices, please!!! Rush, Rush, Rush I'm going to have to purchase Webroot or Emsisoft but would rather purchase GFI MaxRemoteManagement features if they are delivered very soon. They aren't going to purchase GFI MaxRemoteManagement for their Mobile devices until you can deliver the whole package.

MSP Remote Monitoring & Management

Submitted by

Client Bypass of Web Protection

Would like for the end-user have ability to request a whitelist or whitelist a blocked website themselves. This can be done by clicking on a "Proceed Anyway" button, submitting a built-in whitelist request form, or bypass by entering their dashboard credentials. A check box could be available indicating "I understand this website was being blocked for my protection and wish to proceed anyway."

MSP Remote Monitoring & Management

Submitted by

Web Protection Policy based on user

It would be much more effective if we could assign web protection policies based on username instead of machine. This way we can set different levels of filtering websites based on user job description and or role. It would make for much better reporting as well, we would be able to identify heavy offenders and activity.

MSP Remote Monitoring & Management

Submitted by

Technical Support needs improvement...

although we are giving the option of sending technical support request via e-mail....i would like to have a better method of managing all tickets i have requests for or may be currently corresponding with. the problem i have is even though i get a response, i have no idea, which e-mail they are responding too or issue that they maybe referring to, since i get numerous e-mails daily. any email i send don't necessarily ...more »

Voting

31 votes

MSP Remote Monitoring & Management

Submitted by

simplify agent deployment by providing web link only

would be nice to have a web based link to deploy (pre or non configured) agents to a remote computer or server. instead of having to login to my dashboard remotely on the device, then download the agent to the selected device, or centrally on a server network share, then attempt to install it. by only providing the link, you could just download the agent specific to your client and site, without having also to show ...more »

Voting

29 votes

MSP Remote Monitoring & Management

Submitted by (@paulbenn)

Web Protection Reputation Blocking

Hi, I don't understand why there is no blocking on Reputation, I had a customer that got infected with CryptoLocker and tracking it backwards, I can see the request to checkyourparcel.net at the time this was marked with Category Unknown and Reputation: Suspicious but web filtering still allowed access! Now the same website is listed as Malware Sites and High Risk. Please add an option to block based on Reputation, ...more »

MSP Remote Monitoring & Management

Submitted by (@anthony.rabbito)

RMM Web Protection Block Page - HTTPS Sites

I'd like to see if the blocked HTTPS web sites could show the custom block page that's shown on the standard HTTP pages. User's see the standard "close this webpage" produced by the browser and they are confused. My custom page explains to the user why it was blocked and has custom links to email a request to unblock it. HTTPS doesn't

Voting

26 votes

MSP Remote Monitoring & Management

Submitted by

Web Content Filtering Policies - Granular Permissions

One of my customers has just signed up for Web Content Filtering with us but they want to be able to edit and create their own policies much like they could their previous service. However, the problem is that whilst I can give them access to the console with full access to the WCF package, when they access the list of policies it will show them the entire list of policies created, including those for our other customers ...more »