MSP Remote Monitoring & Management

Monthly and scheduled reports

Reports are about showing the value of the service to the customer. As IT business owners we need to automate as much as possible. I would like to see automated monthly reports that contain all the other reporting mechanisms like workstations, patch management, remote support, automated task report, device hardware/software inventory, bandwidth/performance etc. This way the customer can see everything the service does ...more »

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MSP Remote Monitoring & Management

Global modification of 24x7 & DSC check-in interval required

currently if i want to change the 24x7 frequency check interval or DSC run time for multiple devices, i have click on each individual workstation or server and make the modification manually. this is ideal for working on on few devices at a time, but currently i have a need to change over 190 workstations 24x7 frequency intervals, but find the manual method will take too long. there should be a global or group option ...more »

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MSP Remote Monitoring & Management

Flag Hibernated Systems / Wake On LAN

When systems go offline gracefully, they show as Offline. When system go offline due to hibernation or system sleep, a check error for the TCP/IP Helper Service is thrown. Why not add an additional state, hibernated, and offer an option to wake the system via the context menu for the workstation?

Submitted by (@jalyahs)

MSP Remote Monitoring & Management

Allow workstation to act as site concentrator

We have some customers that have several pcs but no Servers at a site. Some pcs cannot browse internet (but can do HTTPS) so the GFI Max agent works fine. However, Managed Antivirus cannot update without a Site Concentrator. Please allow workstations to be used as a site concentrator for managed antivirus. (Note: Vipre Enterprise and Symantec both allow workstations to act as the central server for update distribution. ...more »

Submitted by (@asimpson1)

MSP Remote Monitoring & Management

Re-use Workstation Name

Often it happens that a workstations crashes. After re-installing OS and Remote Management Agent, the pc is still not monitored.

 

The procedure for know is to delete the workstation name in the dashboard and after that re-install the agent.

 

It would be a nice feature if it re-uses the old (before crash) workstation name automatically

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Voting

32 votes

MSP Remote Monitoring & Management

delete multiple devices simultaneously instead individually

i have a need to delete multiple devices such workstations and servers due to clients removing, replacing, and reimaging devices without telling me. currently the only way to delete devices is to individually select each one by one. however i find this method not efficient. i would like to see an option to select muliple devices for deletion. basically a select all and a single click delete button for those devices. ...more »

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Voting

30 votes

MSP Remote Monitoring & Management

simplify agent deployment by providing web link only

would be nice to have a web based link to deploy (pre or non configured) agents to a remote computer or server. instead of having to login to my dashboard remotely on the device, then download the agent to the selected device, or centrally on a server network share, then attempt to install it. by only providing the link, you could just download the agent specific to your client and site, without having also to show ...more »

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Voting

29 votes