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Ideas Contributed [ 11 ] [+]
For Service Desk ticketing product, customer has option to leave feedback when they receive a ticket update. Improve feature as follows:
1. Allow customer option to select if they want feedback to be anonymous, or not (presently it defaults to anonymous w/o option).
2. Allow admin to configure email notification for feedback, i.e. auto email to tech and/or tech's manager, etc.
Create an online forum for RMM techs to share knowledge.
For example, this week KB4088875 killed network connections. Having a community forum where we can discuss issue, how to fix, how to use RMM to our advantage to help solve issue/block KB, etc. would be helpful.
Or, is there already a group in a non-Solarwinds managed forum in which many RMM techs participate?
In MSP RMM product, allow ability to copy monitoring templates. We may have a default template that we use for all clients/sites, but then when we have a new customer, we may need to customize the template. Now, we must create a template from scratch. Would save lots of time being able to copy an existing template and modify as required, and seems like a relatively quick/easy/low risk function to add.
Patch Management / Languard should show Date Installed, even if not installed by Languard. Many of the patches have the information available, e.g. when querying Windows Update. It is nice to know if Languard installed a patch, or not, so perhaps add another column to South Pane for that indication.
Email notifications sent from this Ideas site should include the Campaign/Product field since multiple products have similar functionality.
For Event Log Checks, it would be helpful to have a "Message does not contain string" field/capability. The system already has "Message contains string" field/capability so this request is quite similar, just the converse. For example, if we have an Event Log Check to alert us when new software is installed via MSI, ID 11707, we may want to exclude common/allowed software that often updates and for which we don't ...more »
Add #LOGO_IMG# substitution string to Mail Template for the Client Executive Summary report.
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We need ability to create Client Groups for user access by specifying All Clients except clients in the exclusion list. So, user would automatically have access to all new clients added, but would not have access to the specified exclusion list.
In some cases we may want to set the maximum allowed number of Workstations and Servers for a Client. If an agent is installed into one of the Client's sites that would result in the max. being exceeded, then the device should not be added to the dashboard and the install should return an appropriate error message. We should be able to set the max. allowed via the API and the add/edit Client Dashboard GUI. If left ...more »
Clients, sites and assets should auto sync from MaxRM to ServiceDesk. Otherwise, every time we have a change in MaxRM we need to manually sync.
Allow alerts to be routed/configured per alert instead of all or nothing. For example, we may want to alert certain people for site/server overdue alerts indicating a possible site outage but would not want those people to receive all alerts.