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Ideas Contributed [ 5 ] [+]
It would be nice to be able to create a report for tickets that are open for longer than x time. For example, if there is a ticket that has been open for more than 6 months, it would be nice to have an easy way of configuring this. The current report options are a little lackluster and could use more robustness.
It would be a nice thing if we could open attachments in the web browser (in a separate window.) that way we can quickly view the contents of the document without having to download them every time. There are times when we need to verify some information without having your download folder cluttered with documents you don't need to keep.
When a technician adds an internal note to his own ticket, an email is generated notifying said technician has a new internal note on the ticket. Could we get some options for Internal notes like we do for a regular reply? that way we can at least turn off the email. It would be better still for internal notes not to send an email to the user that is modifying the ticket. As well as only notify the user the ticket is ...more »
When you close a ticket change to the main ticket view. That way it immediately refreshes the screen after the ticket is closed.
Make it easier to troubleshoot and install patch management. Some type of visual representation either on the server or web page would be helpful when you are having issues installing the product.