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When attempting to monitor a standard networked HP Black and White Laserjet printer the Printer Page Count (HP) Service fails. The reason it fails is it is an SNMP based service and the printer does not have the "Colour Page Count" OID is because it is B&W only. The N-Central service relies on subtracting the Colour page count from the total page count to get the B&W page count. The total page count OID exists (.18.104.22.168.22.214.171.124.126.96.36.199.1). ...more »
The amount of Retainer Hours included per Retainer Period is quite often not a whole number of hours (e.g. 2.5 Retainer Hours per Month). It would be good if we could enter fractional amounts in the Retainer Hours field for the Hour Retainer Service Items/Plans.
Can we have the option to set billing schedules for multiple years (at least up to 3 years).
We have several services that we resell that have 2 or 3 year renewal periods. We currently cannot add these as service items to MSP Manager as it does not have an option for multi-year billing.
It would be really useful to have a graphical timeline type view that shows the various scheduled activities on all Devices at a Customer's Site. I imagine a live timeline view that shows business hours, scheduled backups, scheduled AV scans, scheduled updates, maintenance windows, etc. The view could also show alert events (with duration). The view would have a current time vertical line with past events/activities ...more »