Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 5 ] [+]
Currently there is no auditing or permissions for passwords & procedures so a staff member could delete all your passwords maliciously. We would like a way to set user permissions so that they cannot delete or edit passwords in the knowledge base.
When in the batch billing section it would be good to be able to write off or discount whole tickets, or even better individual time entries on tickets. If for instance a ticket has 3 hours time to be billed but i think the job took longer than it should i could discount the time down to 2 hours.
It would be good if there was a tick box to mark a ticket as complete upon saving a time entry. At the moment we create a quick ticket, start the timer, end\save timer, but then we have to click into the ticket to mark it as complete which is an extra step we could avoid if the tick box existed
If we highlight a response to copy text from it it jumps to an edit response screen which is really annoying. It would be better if there was a separate edit response button that could be clicked a response required editing, that way we could copy text.
When in a ticket it would be good to be able to see the customer phone number. You can see the phone number for individual contacts but not the company.