Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 6 ] [+]
It would be nice to either be able to merge tickets in the search results view, or search inside the normal ticket view. This would make merging tickets much easier.
Requested by Adam Bertrand
Could you make the e-mail alerting a little more granular? I'd like to receive notification of new tickets in our 'Support Queue', so I have that set to "queue specific", but I don't want to receive an e-mail of internal notes on tickets I'm not assigned to as I'm getting swamped.
There seems to be no way to handle this at present
It would be great if we could run reports based on the Rate Cards that we use. I have a rate card for travel time and I would like to run reports on that.
We need to ability to track, bill, and report on mileage in Service Desk. We have the ability to track/ add mileage in the app but we are unable to do anything more with it.
Release 2.7 does not allow multiple attachments in the End User Web Portal when opening a new ticket. Really need this feature to be implemented in addition to the multiple attachments in the responses that was just released.
MAX Service Desk Mobile app