Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 4 ] [+]
Patch Management - Installation Schedule Upgrade is big setback Recently, Patch Mangaement Schedule has been re-vamped to deploy patches on a global schedule. Deploying patches to multiple clients on their schedule is a key aspect of Customer Service. Setting up a single Patch Management across all clients is not how to do business; although it is simpler. Ideally, Patch Management Schedule should be customized for each ...more »
Opening tickets in new tabs would be helpful in order to work with multiple tickets at once.
An ability to view ticket history while hovering over the ticket would be a great value by stemming the time it takes to document a ticket.
New Ticket require On Behalf of Email to be filled in.
How about an option in the settings to disallow the requirement?