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Ideas Contributed [ 11 ] [+]
Internet Explorer 11 cannot always open Take Control (MSP Anywhere) connections from dashboard This is a known issue in IE11 which cannot reliably handle application URI's longer than 507 octets. This has been documented in a MSDN blog post (https://blogs.msdn.microsoft.com/ieinternals/2014/08/13/url-length-limits/): Can an enhancement be implemented into the product to shorten the connection url's to work better ...more »
When logging into the RMM dashboard, at the 2FA prompt screen, if you click the text field it will popup showing past entered 2FA codes.
Can a way be implemented so that prior 2fa codes are not stored/saved in the browsers cache/autocomplete
I think the built-in Install from URL script should either have instructions saying to surround the parameters in single quotes if you have more than one switch to pass or quotes should be added automatically, when necessary.
Request to remove "Discard all email without rejection response", or provide further description on what this setting is used for.
Currently you can configure MAV to fail if a threat is in the quarantine, however if a threat is blocked you can only be notified on the local device.
Requesting that the ability to be notified on the dashboard when a threat is blocked.
When an email is sent for new user accounts to configure a password, the link within the email expires after 24 hours. When clicking the link after 24 hours, an email is resent containing a new link to click to reset the password.
Could the emails contain a warning to let users know that the password link expires after 24 hours?
Ability to either create a custom message tag for the subjects on scout delivery reports, or to show in the subject "outbound" or "inbound" so that customers can more quickly tell if the scout report they are seeing is an inbound ESR or outbound ESR.
Can you implement the ability to record the process name, process full path , process PID that is making the actual web request that web protection either allows or denies?
This would make troubleshooting much easier and help isolate the source if a bunch of malicious sites getting blocked
Currently the 24x7 antivirus update check will scrape a antivirus vendors definition release page in order to see if a device has up to date definitions. When a vendor releases an updated definition but doesn't update the release date on the page in which RMM scrapes, it can cause a false positive antivirus update check failure. Due to seeing the incorrect date and thinking the definitions are not updated. Please implement ...more »
When assets are deleted from remote management, they are not removed in servicedesk, causing duplicates when agents are reinstalled.
Which causes issues when invoicing by asset.
Requesting that the PSA integration icon in the north panel of the dashboard be used as a hyperlink that will pull up the configuration item and or open tickets for that configuration item in PSA's.