Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 2 ] [+]
When all assigned users are removed from a ticket the ticket should be changed to "unassigned" status.
Currently when a ticket is assigned but no tech is associated it does not appear in either the "My Open Tickets" view or in the "Unassigned tickets" view, thus it is possible for the ticket to get lost in the 'cracks'.
We now have to maintain at least 5 different user accounts for 2 SolarWinds services:
NRC Resource Centre
The new support ticket helpdesk
This new suggestions site.
I'd suggest that you implement single sign-on and rationalize the number of different sites you are maintaining.