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Ideas Contributed [ 13 ] [+]
We need to be able to monitor the Applications & Services Log. The Event Checks monitoring the Windows Logs but not the Applications and Services Logs. We need to be able to monitor all events within the event viewer.
We need a report so we can track resolved issue with our dashboard and monitoring checks. The fault history report only works on servers and the executive summary report comes out once a month. We need a way to track this through the RMM dashboard through out the entire month to provide to our customers.
When clients respond to tickets and CC other contacts, our techs are unable to see who our client CC'd on the ticket. We need to be able to see who else is on the ticket when sending a response back to our clients
The company's display name is displayed once the user logs into the portal url, but when they go to the portal url it only shows the company logo and not the company display name. Please update this so customers using the portal for their customer can see their companies logo and company name.
We need a category settings in webprotection
Please add new category for Office365 be sure to include subcategory for all Microsoft services
Please also add new category for Google Apps with needed sub categories.
Also more granularity of existing subcategories
We are able to run multiple task from the north panel but we cannot run the Risk Intelligence Task from the North Pane. It would be nice if the dashboard could see all of the task that each devices has and if you select all of the devices as long as they all have the same task it can be execute from the north pane all at once instead of having to go through the south pane and run the task one by one which depending on ...more »
Ticket Routing Rules should include a option to route inbound email tickets to a specific queue
Add the option for customer to add attachments of their issues when they add a ticket request
We need a closed outages report to show the work that has been done for the client when monitoring checks fail in the RMM Dashboard.
When the customer responds to a ticket ihey should have the option to edit the ticket status to close the ticket
Currently in order to setup Overdue Alerts for Servers you have to go to each individual Server and edit the server to make the changes and setup the overdue alerts. There should be a setting were you are able to go into the dashboard and at least do a setup for Servers at each site level or preferred a Global setting that each server will abide .
When a new ticket is added into your cue placing the amount of tickets that have not been seen dynamically in the Browser Tab would be helpful. Adding some kind of visual cue like blink the tab if you are on another tab would be great too. I.E.