Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 8 ] [+]
We are able to run multiple task from the north panel but we cannot run the Risk Intelligence Task from the North Pane. It would be nice if the dashboard could see all of the task that each devices has and if you select all of the devices as long as they all have the same task it can be execute from the north pane all at once instead of having to go through the south pane and run the task one by one which depending on ...more »
Ticket Routing Rules should include a option to route inbound email tickets to a specific queue
Add the option for customer to add attachments of their issues when they add a ticket request
We need a closed outages report to show the work that has been done for the client when monitoring checks fail in the RMM Dashboard.
When the customer responds to a ticket ihey should have the option to edit the ticket status to close the ticket
Currently in order to setup Overdue Alerts for Servers you have to go to each individual Server and edit the server to make the changes and setup the overdue alerts. There should be a setting were you are able to go into the dashboard and at least do a setup for Servers at each site level or preferred a Global setting that each server will abide .
When a new ticket is added into your cue placing the amount of tickets that have not been seen dynamically in the Browser Tab would be helpful. Adding some kind of visual cue like blink the tab if you are on another tab would be great too. I.E.
It would be a great feature to be able to add Scheduled Tickets to calendar events along with site visits