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My team routinely uses the Detailed Status Report to see the recent up/down status of devices. If we try to view more than 16 days or so, when we scroll down we can no longer see the time at the top of the graph. It'd be nice if the time markers stayed at the top even while scrolling. 1. Click into the device 2. Click on Monitoring tab 3. Click on the monitor you're wondering about (usually agent status or connectivity) ...more »
When you add a note to an asset, you must first click save on the note itself and then click save on the Notes section, or the new note is not saved. That is not obvious when adding notes, though, so we've had techs not hit Save the second time and lose the note.
We would love the ability to add a note about why we're marking a particular device as ignored. Use case for this is we have a client who still has a device on-site, and accidentally turned it on, though it shouldn't be used. If I were able to mark why it was being ignored, the next time it shows up the tech who views it then will be able to know why it's being ignored.
We love the flexibility of the new patch approvals and installations report and plan to start using it for most of our patch reporting, but for the one we run to show patches that are missing, it would be very helpful to have it ignore recently released patches like the old Missing Patches (Summary) used to. For the purposes of this report, we're only looking for issues, and a patch that was just released this week is ...more »
We provide our clients with a monthly remote-control report through N-Central to let them know when we’ve connected to their machines. I know that there is a report I can run through MSPAnywhere to do the same, but we'd really need to be able to schedule those reports for it to be useful. Right now there is a hole in our client reporting.
In the All Devices view, it's very easy to miss that there is a filter applied. I will frequently search for a device and not find it, without noticing that there's a filter applied. I can see (when I remember to look) that the text changes when a filter is applied, but it would be lovely to have a more bold indicator - perhaps some color in there somehow - to alert me that a filter is applied.
Right now if you have an AVD ticket for a threat that N-Central couldn't clean or quarantine and manually fix the problem, you have to go in to Security Events and mark it either Manually Resolved or False Positive - one at a time. It takes either 2 or 4 clicks minimum for each one, and can't be done with the keyboard so you're having to mouse back and forth as well. Please consider adding a way to change multiple entries ...more »
It would make it so much easier to troubleshoot off of these reports; our client is also requesting it.
It used to be I could run one report at SO level to see which clients had used their N-Central user reports. Now I can only see if my own people have connected. In order to see if a client connected, I have to run a separate report for all clients.
We often have devices that have two NICs. One NIC will get IP Address from DHCP server and the other NIC will have a static assigned IP Address. Devices are never imported into the manage views automatically we will manually import devices into the views. What we would like to have is a scorecard, something that can compare existing data and give back a percentage of probability that the device already exist. Ideally, ...more »
When I run one report for all clients to see what version of software they all have (in this case, VSphere), the report does not indicate the client name for each device. So I have to manually figure out which device belongs to which clients. This should be a standard field, I think, when we can run reports that cover more than one client.
We need a way to designate some machines as not needing AV Defender. We have many clients who have software on a device that conflicts with AVD so they use something else on that device. I have not been able to find a way to designate these machines as not needing AVD, so we get a lower score on the Antivirus section in the Executive Summary report because of it.