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Ideas Contributed [ 45 ] [+]
There should be an option in Mail Assure to select multiple messages that have been quarantined and then white or blacklist in bulk.
In the past there was a way to do so but it is no longer available.
There should be an option to have tickets that are created from a source such as the PSA integration to a queue in MSP Manager. Without it there is not a way to see which tickets have been created from an alert or outage as opposed to those that have been sent in from a customer as a request for support. This can cause a delay in the response time to the customer as the ticket might not be seen.
Reports in MSP Manager should show who created a ticket. The report should include all fields that have been entered in at ticket such as Contacts..
MSP Manager should automatically parse through the content of an email to look for a customer name. It can be done by adding a Workflow Rule but should do so without having to add a rule. By searching the body the ticket could be more accurately assigned to the correct customer and then the correct queue or user.
There should be an option in the MSP Manager Roles to limit access to Passwords and Procedures. There are times when a tech should not be allowed to view that information.
There should be an option in MSP Manager to bill by Location. Even though the locations may be under one company they can each have their own accounting department and need to be billed separately.
Projects in MSP Manager should include an option for Phases (with sub tickets getting created) and Milestones. Other systems already have the ability to do so,
There should be an option in MSP Manager to require approval before work can be done.
There should be an option to bill a ticket once it has been completed without having to run a billing batch as there may be a need to send an invoice as soon as work has been completed. It can be done now by running a billing batch for a single ticket but requires extra steps to do so,
There should be an option to hide tickets it the customer portal as there are times when the customer does not need to see the ticket. Since there is a way to make a Note in a ticket private so that the customer cannot see it there same option should be added as to whether or not the ticket is seen in the customer portal.
There should be an option to filter tickets by Ticket Type in MSP Manager so that the data can be analysed.
When integrating an existing MSP Manager account with an existing N-Central account there should be a way to import the assets from N-Central and keep the existing history for the assets in the tickets that are already created. If an asset is deleted from MSP Manager the ticket history is lost but to keep the asset count correct for existing accounts (MSP Manager and N-Central) assets will need to be deleted from one ...more »