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Ideas Contributed [ 30 ] [+]
There should be an option in Mail Assure to have an alert sent when either mail has been building in the queue for a set amount of time or when a certain amount of mail has been queued.
There should be an option in MSP Manager to not send a notification when an appointment is deleted. Another method may be used to notify techs so it might not be necessary to have one sent from MSP Manager.
There should be an option in MSP Manager to cancel tickets. Sometimes there is a need to restore a ticket that has been removed and deleted tickets cannot be recovered.
MSP Manager should have the option to bill daily either as a preset filter or a customized option.
There needs to be an option to save the view for the Schedule page in MSP Manager. Anytime the tab is closed and the Schedule has to be opened again the view goes back to the default and has to be created again. It is very time consuming having to set the view each time.
MSP Manager should be able to connect to a shared mailbox in Office 365. Without the feature a shared mailbox that is already being used to submit tickets cannot be used.
Tickets in MSP Manager should be searchable with out having to clear filters or enter a # before the ticket number. By default a filter is selected and unless the correct one is selected (or all filters are cleared) no results are found. It is very confusing as even searching for known tickets provides no results,
There should be an option to select the date range when resending a client report. In some instances the email address that the report was sent to in the past will not be available so there needs to be a way to have it resent for a week in the past
There should be way to search for a Merged or Deleted ticket in MSP Manager. When searching for a known ticket ticket number there are no results shown so there is no way to tell what has happened to a ticket. If a ticket is merged with another the notes are added but there is not a way to search for them unless the new ticket number is known.
There should be a way to set the retrieval time for an IMAP mailbox in MSP Manager. By default it takes too long for the emails to be turned in to tickets so there needs to be a way to have MSP Manager check for mail more often.
There should be an option in MSP Manager to have a ticket automatically close after a set time period. The option was available in Service Desk and is in most ticketing systems.
The phone number should be included in the email template that MSP Manager uses to send notifications when a ticket is assigned to a user. That way a user can just click on a link in the email to reach out to the customer without having to open the mobile app and navigate to the contact to find their phone number.