Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 6 ] [+]
Partial Billing should be available to for hours in a Hourly Retainer. There are times when retainer hours will be used in a ticket that has not been closed but needs to be billed. Without the option the retainer hours cannot be billed until the ticket has been closed,
The time entries for a ticket should show when going to the customer portal and viewing that ticket. There should be a way for the customer to see the time that they are getting billed for.
There should be an automated report that would show the number of wireless devices that have connected to a network.
There should be an option to bill for a minimum amount of time in MSP Manager. For example a time entry may be for 15 minutes but there should be an way to bill for a full hour. Rounding will work only for 30 minutes segments and applies to as time entries. There should be an option in a Service Item to have a minimum amount to bill for.
MSP Manager should be able to route tickets based on the email address that is used to submit tickets. Since more than one email address can be used for the mailbox there should be a way to route tickets from each email address. It would greatly help organize email tickets that are created.
There should be an option to be able to show the Ticket Details in a Report in MSP Manager. When a ticket is created the Ticket Details field is used to record important information such as who created the ticket. It needs to show in a report as it can contain critical details. Currently there is an option to include the details for a Time Entry but not for the Ticket Details. Both should be available in a Report. ...more »