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Ideas Contributed [ 58 ] [+]
There should be an option to filter the Ticket View in Service Desk with a Custom Field.
There should be to configure the from address for scheduled Ticket Activity Reports. For compliance reasons it may be necessary to have the reports sent to a specific address
There should be a way to exclude customers for a User that has been assigned to the All Customers Access Group. Currently if there are any customers that a User should not be given access to a separate group has to be created and assigned so it can be very time consuming. There should be either a way to exclude customers or a way to clone an Access Group so it is much easier to make small changes instead of having to ...more »
The mobile app for MSP Manager needs a rich text editor. Without it the text can appear in HTML code and is difficult to understand.
The customer portal used by MSP Manager should allow a user to be able to login with their email address and a default password so that accounts do not need to be created for all users. An enormous amount of time can be wasted adding contacts that will not ever access the portal.
Since the email domain is already in the MSP Manager configuration setting a default password could be used to allow the user to log in.
There should be a antivirus check in the RMM dashboard for SonicWall Enforced Client Kaspersky AV. The product is the same as other Kaspersky versions and just uses different registry keys for the installation.
The Schedule in MSP Manager should include an option for Monday through Friday as those are the typical business days. If the Schedule used the Business hours used in the account a Daily Schedule would be created only on business days.
The Asset Report in MSP Manager should include any tickets that have been associated with an asset. There is a need to find tickets based on the asset that has been used.
The other option in this case would be to add a "View Tickets" button for the asset under the Assets tab.
The MSP Manager in the Executive Summary Report should include data for MSP Manager under the section for Help Desk. Right now it only supports Service Desk but many users are moving towards MSP Manager.
There should be an option to blacklist an email that does not have any content in it. A spammer could using phishing to send a blank email hoping that a user will reply back. By replying back the user would unintentionally confirm that their email exists and could be sent additional spam.
There should be an option to integrate Take Control with a ticketing system so that a ticket will automatically be created when a customer submits a support request.
There should be a report that includes the manufacturer of a device. The report should have a filter to sort by manufacturer.