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Ideas Contributed [ 16 ] [+]
Need filters for Service items and Projects for Customers
In particular to display or not the Active (status) only.
When creating custom mail with a time entry, when we wants to enable notification for this time entry, it is not available ?
Can you add this feature please ?
Hello, We would like to suggest an improvement regarding contacts. When creating a ticket, before choosing the name of the applicant we are asked for a site. But some people are on multiple sites, and they do not appear. If I want to create it, the save button can not do anything. It would be great to list ALL users of the client, first those of the site concerned and users of other sites. Would it be possible to get ...more »
Hello, To do monthly billing, I look at the time entries. The problem is that the displayed results do not indicate either the ticket or the service plan in which the entry was made. So impossible to know if it's in the context of a project, in a counter, ... Ditto for the expenses I use for travel expenses. No ticket number or associated service plan so it is impossible to know if the trip is invoiced or if it is ...more »
When closed tickets are modified, (after editing a cost for example) a mail notification is sent to the end customer. It confuses the end customer, can we avoid getting mail notifications sent when the corresponding ticket is in a closed status?
Hello, When we use MSPM to schedule a meeting, the technician receives a notification from email@example.com. Currently, approve this appointement will just give the technician a non-delivery notification. SolarWinds technical support told me this is a normal behaviour, as firstname.lastname@example.org is in fact a noreply address. So it leads me to this support request, it would be nice to be able to approve or ...more »
Within the follow-up email template, when a staff agent adds a reply it adds the sender adress and the agent name as well. This is really nice, is it possible to get a variable like this to integrate within other templates like the closing template?
Hello, We would like to request an improvement regarding the way the integrated backup check currently works. Currently, if a backup is not ran accordingly to the schedule that is set up on the device, the backup check is ran anyway and we get an outage saying the backup wasn't done. Think about end users that switch off their workstations after their working day. The backup is never ran if it's planned to be ran after ...more »
When you create a service items for one-time projects.
In the Estimated Hours field, you can not put less than 1 hour .. or 1.5 for exemple...
It is interesting to add decimals...
When trying to assign logic cards the following is displayed "you are not eligible to assign via Service Desk"
Can you enable this integration with MSP MAnager and not only with MSP Service Desk ?
Hello, Some of our partners use the site concentrator. It's useful, but not really handy: - we don't know what is is actually doing, and what it is going to do later during the day (as we speak, debug.log and DryDockService.log are not usable to know what is happening) - we can't manage how it downloads files and updates So, if possible, we would like to see a web UI similar to the one we have when using Backup & Recovery ...more »
Hello, It seems the CSV export only export the current page that is displayed. So, if we have 6 pages we will need to manually go on each page and run the CSV export for 6 pages, 6 times. Is it possible to extend the CSV export to all pages to do a full export at once? We have seen this behaviour within the "Connected devices" tab related to Active Discovery but I'm pretty sure it's the same for other menus. Thank ...more »