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Ideas Contributed [ 11 ] [+]
Hello, When we use MSPM to schedule a meeting, the technician receives a notification from firstname.lastname@example.org. Currently, approve this appointement will just give the technician a non-delivery notification. SolarWinds technical support told me this is a normal behaviour, as email@example.com is in fact a noreply address. So it leads me to this support request, it would be nice to be able to approve or ...more »
Within the follow-up email template, when a staff agent adds a reply it adds the sender adress and the agent name as well. This is really nice, is it possible to get a variable like this to integrate within other templates like the closing template?
Hello, We would like to request an improvement regarding the way the integrated backup check currently works. Currently, if a backup is not ran accordingly to the schedule that is set up on the device, the backup check is ran anyway and we get an outage saying the backup wasn't done. Think about end users that switch off their workstations after their working day. The backup is never ran if it's planned to be ran after ...more »
When you create a service items for one-time projects.
In the Estimated Hours field, you can not put less than 1 hour .. or 1.5 for exemple...
It is interesting to add decimals...
When trying to assign logic cards the following is displayed "you are not eligible to assign via Service Desk"
Can you enable this integration with MSP MAnager and not only with MSP Service Desk ?
Hello, Some of our partners use the site concentrator. It's useful, but not really handy: - we don't know what is is actually doing, and what it is going to do later during the day (as we speak, debug.log and DryDockService.log are not usable to know what is happening) - we can't manage how it downloads files and updates So, if possible, we would like to see a web UI similar to the one we have when using Backup & Recovery ...more »
Hello, It seems the CSV export only export the current page that is displayed. So, if we have 6 pages we will need to manually go on each page and run the CSV export for 6 pages, 6 times. Is it possible to extend the CSV export to all pages to do a full export at once? We have seen this behaviour within the "Connected devices" tab related to Active Discovery but I'm pretty sure it's the same for other menus. Thank ...more »
Can you please add a native support for this particular product?
Currently this backup product can be managed by an event log check but with this solution we can't see the backup results within the Backup Integrity report.
In the future, could it be possible to see which gmail, Microsoft or Apple account is used on a device to access a given O/S application store?
This information could be displayed within the summary tab.
Hello, It would be really handy to trigger some alerts when using Active Discovery: Here are some examples: 1/ The ability to set an alert when a given MAC address is connected to a mananged network 2/ The ability to get an alert each time a new device is connected to the managed network, or the first time it is connected These alerts would be SMS/Emails, and/or a visual warning within the dashboard. (just like a monitoring ...more »
We already have the possibility to track the time spent in remote session using takecontrol, using the dedicated report.
Would it be possible to get the same kind of reports, for the remote background management?
It would be handy to know how many time is spent on devices, in order to justify the work that is done on devices regarding customers.