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Ideas Contributed [ 4 ] [+]
For viewing our technicians on the schedule our administrators can't assign techs colors. So if one tech isn't filtered then everyone has a different color assigned to them. We should be able to assign colors to our techs on the schedule board so our administrators can view and organize without having to think or guess who is who based on their color which changes based on the filtering.
Here's my scenario. We offer Remote Sessions with our clients but their is a $45 fee regardless if the session lasts 2 minutes or 20. After 30 minutes of the remote session our rate drops to $22.50 an hour. So first 30 minutes is $45, anything else after that is $22.50 an hour. The feature I'm requesting would allow this to be possible without having to manually enter the calculated bill for the ticket through a new Service ...more »
With the mobile MSP MANAGER app, I think it would be a good idea to add a signature page for completion of tickets. Rather than just word of mouth when a ticket is completed, you could have the clients signature as proof of completion. You could have a separate button, tab, or when you select the complete option a pop up could show requiring the clients signature for proof of completion so there's written documentation ...more »
At this point, every customer you add into MSPmanager all just gets put under one tab.....customers. There is no way to organize customers based on groups, location, etc. Unless I specifically make a customer named "MSP" and put all my MSP serviced clients in that customer, I am limited in my ability to organize my clients in the helpdesk. All we can choose at this point is All customers, My customers, All customers, ...more »