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Ideas Contributed [ 7 ] [+]
We use complete & reviewed to bill tickets. All non-billable tickets (office, administration, flat fee customers, ...) keep being listed in : completed and reviewed filter. Billing these tickets is not possible unless I make a fake invoice with their status on billable - taxable. Our completed/reviewed ticket list is growing due to this. I see an 'in progress idea' ? Is it still in development ? Can this solve this ...more »
At the moment, all assigned users can be notified when the customer sends a response to a ticket.
It would be useful, if assigned users of a ticket can be notified when a colleague/users place an update.
All reports, send to our customers needs our logo / branding on top.
Create specific task templates per customer.
Give a customer the possibility to view their timesheet entries on the portal.
(give technician option to show/not show like the notes-section)
A customer can be an association that have multiple partners (vat's)
It would be nice if the IT-contact person can login on their portal and manage their tickets.
Example : #ticket is for partner A, #ticket for partner B
It would make invoicing/managing tickets a lot easier.
Client can view/review procedures related to them.
Adding welcome note with : how-to-use, create tickets.