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Ideas Contributed [ 12 ] [+]
There should be a way to allow users to switch between enterprise and personal on mobile devices. That way we only track information during worktime / hours and retain privacy during off hours.
Clients would like to see application restricts on Android devices similar to what is already available on iphone devices.
There should be a way you can forward a case ticket from within MSP manager. Additionally, if you CC new contacts they should be able to see the entire case ticket response history.
When generating Open tickets.CSV reports it does not have a column for last response time. It would be very convenient to include this in the report.
We should add the ability to clear checks for multiple devices in an easier more streamlined way. Rather than having to go through each device we should be able to clear checks on multiple devices at once. Also for certain checks, there needs to be more configuration options. For example the Antivirus Update Check alert. Currently, the most it can be configured to is only after 10 consecutive failures. More customization ...more »
There should be a way to allow RMM Dashboard users to view and track what user accounts are logging in from what IP's as well as a way to track failed login attempts and IP locations. This information is already collected and stored on the back end, it would help MSP's improve their security and monitoring by having a way to generate a report on this so they can track this information on their end.
There should be a search function that allows you to quickly locate clients when navigating RMM. For larger MSP's with lots of clients, cntrl + F does not reliably pull up data for example when in Managed Anti-Virus Settings. If there was a search bar built in it would save larger MSP's a lot of time when making changes to clients.
There needs to be more flexibility and configurability for the Windows Service check Managed Antivirus Endpoint services.
-You should be able to rename the service if you have custom branding
-Can not easily edit this check across multiple devices at the moment
There should be an Admin Panel for Take Control in RMM that allows users with certain permissions to access it. In this panel, the admin could view what users have what sessions open, as well as force close sessions. Currently, with the way Take Control is configured in RMM you can either have an unrestricted open connection to devices from the dashboard or only require user permission to access devices. The first option ...more »
It would be really convenient for our MSP's if they could quickly and more easily check the threat definition versions on devices for a site and being able to compare them to the latest by having an extra tab under the antivirus tab for this.
It would be awesome if we could add vulnerability scan support for the following unsupported Microsoft Operating Systems and Applications.
Windows Server 2016
SQL Server 2016
Individual Hyper-V patches
Office for Mac (any version)
There should be a way for the MSP's to quickly see what "Tier" or "Status" their client / site is and this would be based on what type of features they are being billed on. This would allow MSP's to quickly monitor and see if the client has features installed that they either aren't paying for, or are paying for but don't currently have installed.