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Ideas Contributed [ 6 ] [+]
There should be a search function that allows you to quickly locate clients when navigating RMM. For larger MSP's with lots of clients, cntrl + F does not reliably pull up data for example when in Managed Anti-Virus Settings. If there was a search bar built in it would save larger MSP's a lot of time when making changes to clients.
There needs to be more flexibility and configurability for the Windows Service check Managed Antivirus Endpoint services.
-You should be able to rename the service if you have custom branding
-Can not easily edit this check across multiple devices at the moment
There should be an Admin Panel for Take Control in RMM that allows users with certain permissions to access it. In this panel, the admin could view what users have what sessions open, as well as force close sessions. Currently, with the way Take Control is configured in RMM you can either have an unrestricted open connection to devices from the dashboard or only require user permission to access devices. The first option ...more »
It would be really convenient for our MSP's if they could quickly and more easily check the threat definition versions on devices for a site and being able to compare them to the latest by having an extra tab under the antivirus tab for this.
It would be awesome if we could add vulnerability scan support for the following unsupported Microsoft Operating Systems and Applications.
Windows Server 2016
SQL Server 2016
Individual Hyper-V patches
Office for Mac (any version)
There should be a way for the MSP's to quickly see what "Tier" or "Status" their client / site is and this would be based on what type of features they are being billed on. This would allow MSP's to quickly monitor and see if the client has features installed that they either aren't paying for, or are paying for but don't currently have installed.