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Ideas Contributed [ 11 ] [+]
When the new PME is installed it comes with three services that have the Solarwinds MSP brand before the name of the service (ex: Solarwinds MSP Patch Management Engine). Would be nice if we can change this to our own brand.
When editing the "When a ticket request is received" template, there needs to be variable for the Ticket Request URL so we can include the URL on the notification email.
When creating a ticket against a client, automatically fill in the Contacts field with the Primary POC that is set for that client.
When creating an appointment, the start date and time will be set to the current date and hour, and the end date / time will be set to start time +30mins.
However, changing the start date and time does not automatically update the end date/time. It would be nice if it auto-updated to the selected start date/time +30 mins.
It would be beneficial if we can pick and choose which check failures will generate a ticket in PSA. Right now the option is either all check outages will generate tickets, or none at all.
Currently, when a ticket comes in via email, the email body is copied into a response and not the ticket description.
Thus, when the notification is sent the ticket description is blank. Can we have the ticket description included in the notifications email,
so that the users can view the description without having to open the ticket in the MSP Manager portal?
Allow a flat fee service plan or service item to have an inventory mapped item without needing to associate a rate template to it.
Currently, this is possible on the global level, but if you want to customize for each customer you will need to attach a rate template.
It would be nice to have a feature report that indicated whether a feature is installed or not on a device. This should be for all features - right now, there is no way to run a report that shows you how many devices have Network Discovery on. for instance.
Currently, even if you have deep scans disabled on the Managed Antivirus policy, the check will still look for deep scans and fail if there are no deep scans.
There should be an option to disable the deep scan component of the check, or have it auto-disabled when deep scans are disabled on the policy.
There should be an option to set tickets that are generated from RMM alerts to default to non-billable.