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Ideas Contributed [ 16 ] [+]
On the Admin Area > Profile > Identification > SECURITY; it would be very helpful to have the possibility to add an IP range instead of having no other option than inserting them manually one by one.
The ability to choose the installation folder of the Take Control console without it being mandatory to install under the user profile.
The ability to have focus on mouse-over to reduce clicks and increase agility when using Take Control.
The ability to store login credentials similar to the Secrets Vaults feature on the standalone solution.
The Take Control app for iOS should be as developed as the Android one. The experience is not as fluid and the keyboard takes the whole screen
The new console v7.00.00 layout has an automatic drop down that covers the right side of the screen with system info details. There should be an option to disable the automatic drop down in the first place as it can be annoying and disruptive to technician's work.
Suggestion of adding a column in session reports (exports) indicating the technician who concluded the remote session
When a technician is recording a remote session, after 2 minutes of session inactivity a pop up message appears to ensure the technician wants to proceed with the recording. This pop up message interrupts the ongoing work on other remote sessions that might be happening simultaneously so it would be useful to be able to customize that recordings idle time message so the technician does not see his work disturbed.
The ability to send the remote session Notes (taken during the session) to customers along with session reports.
Sharing Notes with customers would make it easier to share additional info regarding the remote session as well as facilitate Technician/Customer communications and data sharing.
It would be very helpful to implement the ability to erase deferred support requests for a better internal management and organization.
When the end users try to connect, even though they have installed the viewer plug in,they're always shown with the pop up saying "If you already installed our extension, click here to continue. If not, please download it using this link.". After clicking to continue they have to click again on the arrow to Connect in order to perform the desired remote session. These are too many clicks and it would be an improvement ...more »
Implementation of the ability to set technicians to auto disconnect from an ongoing remote session after a certain period of inactivity.