Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 8 ] [+]
The ability to send the remote session Notes (taken during the session) to customers along with session reports.
Sharing Notes with customers would make it easier to share additional info regarding the remote session as well as facilitate Technician/Customer communications and data sharing.
It would be very helpful to implement the ability to erase deferred support requests for a better internal management and organization.
When the end users try to connect, even though they have installed the viewer plug in,they're always shown with the pop up saying "If you already installed our extension, click here to continue. If not, please download it using this link.". After clicking to continue they have to click again on the arrow to Connect in order to perform the desired remote session. These are too many clicks and it would be an improvement ...more »
Implementation of the ability to set technicians to auto disconnect from an ongoing remote session after a certain period of inactivity.
The email notifications for support requests are only available on an applet context. Receiving email notifications when support requests come from the agent would be ideal.
System Shell (SS) runs as Admin by default but in some circumstances it would be helpful to run it as a user. Please consider the possibility to allow SS to run as user or admin.
When the Take Control API is at place, the user registered on the RMM side is the agent key, since there's no login at place. This makes it difficult to keep track of the techs/engineers responsible for a given remote session. The underlining idea here is that Take Control's API is largely used by some RMM users, so having the possibility to add the tech/engineer name behind the remote session would be helpful.
It would be beneficial if Take Control standalone and the Take Control MSP Anywhere feature (from SolarWinds RMM) had more integration between each other, specially when it comes to remote support session history and reporting overall.
The session history in RMM is more appealing than the Take Control standalone one.