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System Shell (SS) runs as Admin by default but in some circumstances it would be helpful to run it as a user. Please consider the possibility to allow SS to run as user or admin.
When the Take Control API is at place, the user registered on the RMM side is the agent key, since there's no login at place. This makes it difficult to keep track of the techs/engineers responsible for a given remote session. The underlining idea here is that Take Control's API is largely used by some RMM users, so having the possibility to add the tech/engineer name behind the remote session would be helpful.
It would be beneficial if Take Control standalone and the Take Control MSP Anywhere feature (from SolarWinds RMM) had more integration between each other, specially when it comes to remote support session history and reporting overall.
The session history in RMM is more appealing than the Take Control standalone one.