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We have a customer that only has 3rd party warranties on their equipment. This does not register in N-central and therefore it triggers an F grade for warranty status in the Executive Summary since it doesn't allow for 3rd party warranties.
We support our own company with the help desk as well as other customers, so all our techs belong to the "ourcompany" domain. When a ticket comes in for any customer and any of our techs have an out of office reply turned on, the out of office reply triggers ticket requests for every out of office reply. We then have to go in and delete the requests. There should be a way to filter out Out of Office replies so this ...more »