Memberships [ 1 ] [+]
Activity Stream [+]
Ideas Contributed [ 19 ] [+]
Many of the resellers working with GFI MAX RM have embraced the Service Desk module. Practically all of them want to have a 'count-down timer' in it to help pre-paid customers. For example someone has purchased 2 hours of support and once the phone is picked up, the timer can be started. Or maybe it can be subtracted automatically, if the ticket can not be timed in the interface. This would be a good addition to avoid ...more »
It would be very beneficial for Company Owned Devices to be able to Allow/Block apps. For example a mobile device (maybe only Android for now) can only use email, browser and the phone feature, but not the store and not allow them to start any social media apps and maybe even block access to the settings of the phone. I know this needs sometimes rooting a device, but once the app is device admin you have a lot of rights ...more »
It would be nice to actually have an OK and Cancel button on the selection-screen. The problem is that it is very easy to select or deselect a folder and then end up being (not) backing up data that is (not) important. Also when you are talking about a Backup Manager that is installed on a 'simple end-user' computer where they can (de)select their own datafolders. It makes the system more user-proof.
Please make this supported in MAX RM, since the daily backups for workstations can be done with this one.
With the MOB/IASO there is a small issue with the term weekend. In Europe and USA this will be on saturday and sunday, but is most non-christian countries like in the middle east, the weekend starts on friday and ends on saturday.
It would be nice to configure on what days the bandwidth-limitations are active.
At mometn of writing there is only the ability to set the schedule for MOB to start a job on a daily basis. You can't set a job to run only once per week.
I can imaging this for Systemstate, large databases that are also backed up with a local tool, sets of less important data.
Next to that it would be nice to make sets of excludable extensions (so imagefiles, audio files, video files, temparary files, etc).
At the moment of writing clients should login to the dashboard to take over one of their own servers. What if reseller wants to allow the local IT-guy to gain control, but not see what other issues are there. I still find it rather strange that TakeControl and TeamViewer are not working on the same server, that they can not coexist. The mechanism/libraries are the same, only the way of connecting is different. Reseller ...more »
One of our resellers offers high availability storage for it's customers. He want these particular folders to be stored on a hourly basis via managed backup. This is not possible right now, so please make this an option (maybe from within the Backup Manager locally)
All clients and sites have a 'readable' name and a secure name in the system. This is to make it possible to make 1 client 'Example' under Reseller X and 1 client 'Example' under Reseller Y (if needed). The problem is that the agent is connecting to the grid not only with the email-address and encrypted password, but also with the encrypted UID of Client/Site-account, and the UID of the Advanced Monitoring Agent (>AMA). ...more »
In GFI MAX RM there is an offset you can set for Anti-virus checks. It would be really nice to have this also for Patchmanagement. In some cases the Enduser has to approve via internal patch-tests if a patch is applied or not. In this case GFI MAX RM is alerting the reseller about the network being not up to date, while it can be one week later. In other words, the Enduser can be up-to-date but with 1 week offset in respect. ...more »
It would be an extra service to partners if an Agent did not report back in the past number N days. For example you could set this to 1 or 10 (defined by partner). If this machine did not respond back within that time, the alert is send that this machine was offline for more that 1 or 10 days. It is not to notify them of a server that's not there, but to avoid paying for nodes that are not there anymore. This is helpful ...more »
One of our partners uses an RDP-gateway to remote control the workstations and servers. They wonder whether it is possible to implement this also in the remote control feature.
It is RDP over HTTPS, so you need a certificate for this, but after implementing this, it is a really helpful feature. Can this be changed in the RDP-functionality in MAX RM?